We
will continue to add products as this site is developed
Products on this site
can be ordered online or by phone
314-972-6200
$25 merchandise minimum for phoned in orders
Phone orders are accepted 8:30 AM to 4:30 PM Central Time only
Our business hours are 8:00 AM to 4:30 PM Central
Time Monday through Friday
Local Time:
Please
order online if you need it fast - We are geared to expedite online orders.
Our
online ordering system is 100% secure, so you can order online with confidence.
Ordering online insures that we get all of your information accurately. Make sure
to enter a valid email address for order verification and tracking number. We
will never spam you or release your email address. Also, you must provide the
invoice number that is emailed to you if you want to check the status of your order.
Important Note concerning our Shopping Cart System:
With our shopping cart system, you must remain in the store once you enter and add an item to the cart.
Use the links on the bottom of each store page to switch shopping categories.
Open another browser window or tab if you want to browse product info and spec pages after you have put an item in the shopping cart. If you leave the online store after items have been put into the shopping cart, the items will be lost when you re-enter the store with a "buy now" button.
PLEASE
CHECK THE OUT OF STOCK PAGE BEFORE ORDERING
If
you placed an order and want to know the status of it, Click here and provide
your invoice number
Please send an email to the following address to check your
ORDER STATUS
Please wait a reasonable
amount of delivery time before requesting an order status check
SHIPPING
Orders ship the
same day paced if placed by 1:00 PM Central Time. Orders placed after 1:00 PM
ship the following day, excluding weekends. Orders placed on the weekend ship the following Monday. An email is sent to confirm that your order has been received and is being processed.
Another email will be sent to you with the tracking information when your order ships. OverNight and 2-Day shipping options are only available to destinations within the USA. OverNight and 2-Day shipments ship via UPS and are delivered in 1 or 2 Business days (not weekends). If you need Saturday delivery, you must request it either in our order form "comments" box or by calling us. Saturday delivery usually costs about twice as much as normal business day delivery. We will quote Saturday delivery upon request.
Please
note that the OverNight and 2-Day shipping charges on the shopping cart are for
most led and led bulb orders, larger packages may cost more.
We will adjust to actual shipping charge before processing your order. If you would like to know the actual air freight shipping cost before we process your order, please request it in our order form "comments" box.
MINIMUM ORDER
We do not
have minimum for orders placed online. We do have a minimum shipping/handling
fee of $5, this helps to cover the expenses involved with processing orders.
There is a $25 merchandise minimum for orders shipped out of the USA.
There is a $25 merchandise minimum for phoned in orders.
There is a
$100 merchandise minimum for orders paid by Bank Transfer ($15 bank fee
applies).
These minimums do not include shipping costs.
STOCK
Out of stock
items are removed from the online store and cannot be ordered until we we have
stock again, we do not accept orders for out of stock items. Please see our "out
of stock" page to seen when items are expected back in.
SHIPPING
OUT OF THE UNITED STATES
We have a US$25.00 minimum (merchandise, not including shipping charges) for orders shipping out of the United States.
Please
use our order form "comments" box to clarify your address if necessary
We will ship by USPS to almost anywhere
in the world. Overseas customers please select the $5 shipping charge for Letter
Post or $30 for Global EMS. Additional shipping charges may apply. If you
want to know the shipping costs before your order is processed, you can use the
order form "comments" box to request this information but this will
delay the shipment of your order. Letter Post shipping may take 5~10 days to arrive
and cannot be tracked. Global EMS delivery time is 3~4 days and can be tracked. We
highly recommend Global EMS for order shipped out of the States. We are not responsible
for lost orders if you select the $5 Letter Post shipping option. THE $20 TWO-DAY
OPTION IS FOR USA ONLY. If you prefer DHL or FedEx, indicate
this in the "comments" box on the order form and we will confirm the
price by email. There is also a Freight Collect options on our order for to ship on your courier account.
CANADA -Select Letter Post or Global EMS, see descriptions above. We will adjust to actual cost if different from our standard amounts for these shipping methods. OverNight and 2-Day shipping are not available to CANADA. If you select Global EMS, you can specify to "ship UPS Ground instead" in our order form comments box. Please note that if you select UPS, Canadian Customs will charge additional duty tax.
PAYMENT
BY ELECTRONIC FUNDS TRANSFER
There is $100 merchandise minimum for T/T payment. Fill out our online order form, use all 0's for the credit card number so the order will go through. Our online shopping cart will generate a Proforma Invoice (P/I) that we will then email to you along with the shipping charges and our bank information.
RETURN
POLICY
We have a 30 day return policy. Please email or call for return
authorization (you do not require an RMA Number) if you need to return
or exchange items. A copy of the invoice is required to return
or exchange items. Please order small sample quantities of leds to test
for suitability in your application before ordering large quantities.
A 15% restocking fee will be charged for the return of orders totaling $100 or more. LEDS (not LED bulbs) cannot be returned if the package
has been opened, LED Bulbs and other products can be.
You
are responsible for return shipping and we will not refund your original shipping change.
EXCHANGE POLICY
We will exchange LED bulbs
only if the value of the bulbs you are returning exactly matches the
value of the bulbs you want to exchange them for. If this is the case,
send the bulbs back with a copy of the invoice and a note explaining
the action you want us to take, no notification is required, must be
30 days or less since purchase. If the values do not match, please send
the bulbs back for a refund and place a new order online.
You
are responsible for return shipping.
TECHNICAL
HELP
Please email your technical questions to 
Note
that we receive a lot of emails and sometimes difficult to keep up with them.
Keep your emails as brief as possible, long emails may not be answered.
If you do not know how to use leds,
please try the LED links
on our "LED Info" page, we do not provide
design advice for your LED circuits. LEDs are electronic components and do require
some technical knowledge to use them properly. Also
we do not advise on bulb types for your car, please be sure of the bulbs you need
before you order them. Please see our cross reference page for help searching for bulbs in your vehicle. We have 2 links near the top of our main
LED car bulb page that may help.See
online LED spec sheets for LEDS by clicking on the part numbers from our main
LED page, all available specs are online.
Note that we do not do custom work or offer customized versions of any of our standard products - for custom LED products, Circuit Boards and Design Services - we recommend contacting Lunar Accents design.
WARRANTY
All products are warranted for one year from the date of purchase.
Warranty is void when products are used in applications that they are not intended for, such as using our LED Car Bulbs in applications other than the replacement of standard car bulbs in standard vehicles.
A copy of the invoice is required for warranty repairs or replacements.
Please call or email to notify us prior to returning items for warranty
repair or exchange.
You are responsible for return shipping.
All product specifications are subject to change without notice.
WHOLESALE PRICING
We only offer discounts based on quantity.
Our online shopping cart will automatically apply discounts for LEDs and most LED
bulbs. Items are discounted 10% at 50+ pcs, 20% at 100+ pcs and 25% at 500+ pcs. We will manually apply mixed quantity discounts for items in the same shopping category. Discounts are lower for Luxeon based LED products. Please email sales for larger quantity pricing or for items that
our shopping cart does not apply discounts for.
PURCHASE
ORDERS
We only accept POs ($100 merchandise
minimum) after credit approval.
Please fax your credit references, bank information
and D&B number to us at 314.972.6202
Questions?:
Email them, we reply to emails usually the same day.
Please mention how you found this site.
WE DO NOT SUPPLY FREE SAMPLES as we
receive too many requests - please do not request them... Thank you
For pre-sale questions regarding product selection please see link below
Drop a note in our suggestion box if you don't see what you're looking
for here
We are constantly expanding our product line and are interested in hearing what you need in an LED product
PRIVACY STATEMENT
Super Bright LEDs is committed to respecting and protecting the privacy of those who order from superbrightleds.com Information collected to process orders is only used in relation to those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you will only receive emails relevant to that order. You will never receive promotional emails from us (or any other source) as a result of placing an order with us.
